Frequently Asked Questions

Every plan starts with a 7-day free trial. Create an account, confirm your email, choose a plan and start the trial through Stripe Checkout. You can use the service within your plan's limits during the trial.

No. Stripe asks for a payment method at checkout, but no subscription fee is charged during the trial. If you do not cancel before the trial ends, your subscription starts automatically and is charged monthly in advance.

No. Each account can use one free trial.

Plans differ in the business areas and the depth of analysis they cover. Starter covers core e-commerce analytics: revenue, orders, product performance and basic KPIs. Pro adds advanced e-commerce, marketing and customer analytics, including RFM, segmentation and campaign analysis. Business adds finance, sales and CRM analytics and advanced cross-functional analyses. Higher plans include everything in the lower plans. Current prices are shown on the pricing page. Every plan starts with a 7-day free trial, followed by 25% off your first 3 paid months; after that the regular monthly price applies.

Subscriptions are billed monthly in advance, in US dollars, through Stripe. Taxes may apply depending on your location. Your payments are listed on the Billing page of your dashboard. To view invoices or update your billing details, choose Manage Subscription on the Subscription page to open the Stripe Customer Portal.

Yes. Choose Manage Subscription on the Subscription page to open the Stripe Customer Portal, where you can move to a higher or lower plan. The portal shows how the change affects your billing before you confirm it.

If you cancel during the free trial, you are not charged. If you cancel during a paid period, the cancellation takes effect at the end of the current billing period and you keep access until then. Payments already made are not refunded, except where required by law.

No. Card payments are processed by Stripe. RBHelix receives only your subscription status, plan and invoice details from Stripe, never your full card number.

CSV and XLSX files, and ZIP archives that contain CSV or XLSX files. Before upload, your browser reads the column names and summary counts to check which analyses the file supports.

The same technical limits apply on every plan. The maximum file size is shown on the upload page (currently 2 GB per file), and an account can keep up to 100 datasets stored at the same time. You can delete older datasets on the Uploads page at any time.

Only you and RBHelix administrators. Your files are kept in private storage with no public links, every request is checked to make sure it comes from the owner, and administrative actions such as downloading a dataset are recorded in an audit log. See the Security page for details.

No. Your datasets are used only to deliver the analyses you request. They are not sold, not used for advertising and not used to train AI models. Please upload only data you are entitled to share, and avoid sensitive personal data.

You can delete individual datasets on the Uploads page at any time. To delete your account, go to Account settings, enter your password and type DELETE to confirm. Your subscription is set to end with the current period, so there is no further charge, and RBHelix completes the deletion of your data within 30 days.

It depends on your dataset and your plan. After you upload a file, the New Analysis page lists every analysis and shows whether it is available, locked to a higher plan or needs additional data. Each analysis has a short description of what it does and which data it requires.

It means your dataset does not contain the columns or history that analysis needs, for example a date column or enough records. The analysis details show what is missing. You can add the missing data and upload the file again. If a submitted request turns out to need more data, RBHelix marks it as Needs More Data and explains what is required.

RBHelix carries out the selected analyses and reviews the results before they are published to your dashboard. You can follow the status of each request on the My Analyses page, and we email you when your results are ready. Results and PDF reports then appear under Analysis Results and Reports.

Yes. Published reports can be downloaded as PDF files from your dashboard. When a report is updated, previously published versions are kept in its version history. Results and reports stay available for as long as your account exists.

No. Forecasts are estimates based on historical data and are not guarantees of future performance. All results depend on the quality and completeness of the data you provide, and they are business information, not legal, tax, investment or accounting advice.